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Unit 2 Topic 25

1 / 16

Which of the following statements best describes the situation applying where a contract is found to contain a term that is deemed to be unfair?

2 / 16

What is the effect of the final response letter for a customer who is in the process of making a complaint about a financial services product they have bought?

3 / 16

Jason has just made a complaint alleging that his personal pension plan was mis-sold to him. He has complained to the pension company initially and has received a final response letter. Who should he now take this complaint to?

4 / 16

Which one of the following is NOT one of the areas covered by the rules on unfairness as detailed in the Consumer Rights Act 2015?

5 / 16

Which one of the following is FALSE regarding complaints referred to an Ombudsman?

6 / 16

Regulations established under the Financial Conduct Authority require firms to make a commitment to try to resolve complaints within:

7 / 16

The Financial Services Compensation Scheme will pay out compensation to customers who have:

8 / 16

Jane opens a deposit account with the Moorland Building Society and deposits £10,000. She is worried about the money if the building society goes out of business. If this were to happen, how much would she receive from the Financial Services Compensation Scheme?

9 / 16

David’s car insurer has gone out of business and he has lost £2,000 on his compulsory third party policy. How much compensation if any may he be entitled to receive from the FSCS?

10 / 16

The Financial Ombudsman Service deals with unresolved complaints in respect of:

11 / 16

Ruth lost £90,000 when a UK investment firm became insolvent. What is the MAXIMUM amount that the Financial Services Compensation Scheme will pay her in compensation?

12 / 16

On the insolvency of an authorised investment firm, the MAXIMUM that could be paid out to an individual investor from the Financial Services Compensation Scheme would be:

13 / 16

The Pensions Ombudsman may deal with unresolved complaints in respect of:

14 / 16

Which one of the following is NOT true in relation to the rules relating to the Financial Ombudsman Service?

15 / 16

Which of the following claims would be covered by the Financial Services Compensation Scheme?

16 / 16

John held deposits with Bank A and Bank B and they were both declared insolvent on 1 May 2018. The FSCS paid a higher amount of compensation for his holdings with Bank A because:

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